Cancellation Policy
How to Cancel
To cancel a service or appointment, contact One Artisans by phone or email as soon as possible. Provide your name, order or appointment number, service type, and scheduled date/time.
Cancellations are accepted during business hours. Messages left outside business hours will be time-stamped and processed the following business day.
Cancellation Deadlines and Fees
Custom or Made-to-Order Rugs: Orders for custom, made-to-order, or specially sourced rugs may not be refundable once production or procurement has begun. If cancellation is accepted after work has started, a restocking or processing fee of up to 50% of the item price may apply.
Exceptions
One Artisans may waive cancellation fees at its discretion for documented emergencies, serious illness, severe weather, or other extraordinary circumstances.
In the event of force majeure (natural disaster, government action, pandemic-related restrictions, etc.), One Artisans will make reasonable efforts to notify affected customers and will work to reschedule services. Refunds or fee waivers will be considered on a case-by-case basis.
Payments and Deposits
Some services require a deposit to secure scheduling. Deposits are applied to the final invoice. Deposit refundability follows the rules above and any service-specific agreement provided at booking.
Balances are due according to the terms on the invoice. Outstanding balances may affect the ability to reschedule or receive refunds.