FAQ — One Artisans
General
What services does One Artisans offer?
Handcrafted rugs, professional flooring consultations, installation services, and deep fiber cleaning for rugs and carpets.
Do you offer in-person consultations?
Yes. We provide on-site and in-studio consultations to assess space, materials, and design needs.
Where are you located and do you serve my area?
We operate from our workshop and service nearby regions. For service-area confirmation, please contact our customer care with your address or zip code.
Products & Materials
What materials are your rugs made from?
Our rugs are crafted from natural and blended fibers, including wool, cotton, silk, and select synthetic fibers for durability. Each product listing specifies fiber content.
Can I request a custom rug?
Yes. We accept custom orders for size, color, and pattern. Customization timelines and minimums vary by design and materials; a consultation will establish details.
How do I choose the right rug size and style?
During a consultation we consider room dimensions, furniture layout, traffic patterns, and desired aesthetic. We also provide visual mockups and sample swatches on request.
Ordering & Lead Time
How long does it take to receive a rug or complete an installation?
Ready-made rugs are typically ready to ship within the timeframe listed on the product page. Custom rugs and complex installations vary; most custom orders take several weeks to a few months depending on size and materials. Installation scheduling depends on availability.
Can I cancel or change my order?
Changes are possible within a limited period after order confirmation. Custom orders are subject to different policies. Contact customer care immediately to request changes or cancellations.
Pricing & Payment
How are your services priced?
Pricing depends on rug size, materials, customization, and the complexity of installation or cleaning. We provide detailed estimates after consultation.
What payment methods do you accept?
We accept major credit cards, bank transfers, and other payment methods specified at checkout or in your estimate. A deposit may be required for custom work and installations.
How often should I have my rugs professionally cleaned?
High-traffic rugs: every 6–12 months. Low-traffic or decorative rugs: every 1–3 years. Adjust frequency based on pets, allergies, and visible soil.
How are rugs packaged for delivery?
Rugs are rolled and wrapped to protect fibers and edges.
What is your return policy?
Returns are accepted in accordance with the product type and condition. Ready-made items in original condition may be returnable within a specified window. Custom orders typically are non-returnable. Detailed return terms are provided at purchase.
Do you offer warranties?
We offer warranties covering workmanship and installation defects for specified periods. Warranty terms vary by product and service; your estimate or invoice will include applicable details.
Sustainability & Sourcing
Where do your materials come from?
We source materials from ethical suppliers. Specific origin details are available per product; inquire if you need certification or provenance for a particular rug.
Do you offer eco-friendly options?
Yes. We can recommend natural-fiber or sustainably produced rugs and low-VOC installation materials during consultations.