Returns Policy
Thank you for shopping with One Artisans. We want you to be satisfied with your purchase. Please review our returns policy carefully to understand your rights and responsibilities when returning items.
Eligibility for Returns
Items must be returned within 30 days of delivery.
Items must be unused, in original condition, and in their original packaging, including all tags, labels, and any included accessories.
Custom, personalized, engraved, made-to-order, perishable, final sale, and clearance items are not eligible for return unless they arrive damaged or defective. Such items may be eligible for exchange or store credit at our discretion.
Initiating a Return
To start a return, contact our Customer Support team with your order number and reason for return. We will provide a Return Authorization (RA) number and instructions for shipping.
Returns sent without an RA number may be delayed or refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective item, or damage in transit).
We recommend using a trackable shipping service and purchasing shipping insurance for returns. One Artisans is not responsible for items lost or damaged in transit back to us.
Condition and Inspection
All returned items are subject to inspection upon receipt.
Returns that do not meet our eligibility requirements may be refused, returned to the sender, or subject to a restocking fee. If a restocking fee applies, you will be notified before we process the return.
Refunds
Refunds will be issued to the original payment method after we inspect and approve the returned item.
Please allow up to 14 business days from our receipt of the return for processing and up to an additional 3–7 business days for your bank or card issuer to post the credit.
Shipping charges are non-refundable, except when the return is due to our error.
If you received a promotional discount or used a coupon on the original purchase, refund amounts may be adjusted to reflect the discount applied.
Exchanges
Exchanges for the same item in a different size or color are treated as a return and a new purchase. Follow the return process to return the original item and place a new order for the desired item.
If an exchange is required due to our error, we will cover shipping costs for the replacement.
Damaged or Defective Items
Inspect your order upon receipt. If an item arrives damaged or defective, contact Customer Support within 7 days of delivery with photos and a description of the issue.
We will provide instructions for returning the item and will cover return shipping when the damage or defect is verified.
Pre-Order and Backorder Items
Pre-order and backorder purchases may be canceled for a full refund prior to shipment. Once shipped, standard return policies apply.
International Returns
International customers are responsible for return shipping, duties, taxes, and customs fees unless the return is due to our error.
Refunds for international returns may be subject to currency conversion fees and longer processing times.
Privacy and Security
We will only use the personal information necessary to process your return and refund in accordance with our Privacy Policy.
Contact Us
To initiate a return or if you have questions about this policy, please contact One Artisans Customer Support and provide your order number and details about the return.
Policy Changes
One Artisans reserves the right to modify this Returns Policy at any time. Updates will be posted on our website and will apply to purchases made after the effective date of the change.
Effective date: October 26, 2026.
