Privacy Policy

Last updated: October 26, 2026

One Artisans ("we", "us", "our") operates as a provider of handcrafted rugs and professional flooring services, including consultations, installation, and deep fiber cleaning. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, interact with our services, or otherwise provide information to us. By using our website or services, you agree to the practices described in this policy.

  1. Information We Collect

  • Information you provide directly:

    • Contact details: name, email address, phone number, postal address.

    • Account information: username, password, billing and shipping addresses.

    • Purchase and service details: order history, service requests, appointment dates, invoices.

    • Communications: messages you send through contact forms, email, chat, or phone.

    • Payment information: when you purchase, we collect payment card or bank details via our payment processors (we do not store full payment card numbers on our servers).

    • Marketing preferences and consents.

  • Information collected automatically:

    • Device and usage data: IP address, browser type and version, operating system, pages visited, time spent on pages, referring/exit pages, and clickstream data.

    • Cookies and similar technologies: cookies, web beacons, and local storage to enable website functionality, analytics, and advertising preferences.

  • Information from third parties:

    • Service providers: information necessary to complete payments, deliver products/services, perform background checks for contractors, or verify identity.

    • Public sources and partners: demographic or location information obtained from third-party data providers when permitted.

  1. How We Use Your Information We use personal information for purposes including:

  • Providing and managing our products and services, processing orders, scheduling appointments, and fulfilling service requests.

  • Communicating with you about orders, services, appointments, updates, customer support, and security incidents.

  • Processing payments, refunds, and preventing fraud.

  • Personalizing and improving our website, services, and marketing efforts.

  • Sending marketing communications and promotional offers, where you have consented or where permitted by law.

  • Conducting analytics and research to understand use of our services and improve user experience.

  • Complying with legal obligations, enforcing our terms of service, and protecting our rights and property.

  1. Legal Bases for Processing (for users in the EEA/UK) Where applicable, we rely on one or more of the following legal bases to process personal data:

  • Performance of a contract: to provide services you request.

  • Legal obligation: to comply with laws or governmental instructions.

  • Legitimate interests: for fraud prevention, improving services, customer support, and marketing, balanced against your privacy rights.

  • Consent: where we request consent for marketing or certain cookies and you agree.

  1. Sharing and Disclosure of Information We may share personal information with:

  • Service providers and vendors who perform functions on our behalf (payment processors, hosting providers, scheduling systems, cleaners, installers, shipping carriers, CRM providers).

  • Contractors and subcontractors involved in delivering services at your location (installation teams, cleaning technicians) — with your consent or as necessary to perform the service.

  • Business partners and affiliates for joint promotions, where you have opted in.

  • Third parties for legal reasons: to comply with legal obligations, respond to lawful requests, enforce our terms of service, or protect rights, property, or safety.

  • In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations.

We do not sell your personal information for monetary consideration. Where state law defines "sale" broadly, we will provide notices and opt-outs as required.

  1. Cookies and Tracking Technologies We use cookies and similar technologies to:

  • Enable site functionality and security.

  • Remember your preferences and account information.

  • Analyze site usage and improve content.

  • Provide targeted advertising where permitted.

You can manage cookie preferences through your browser settings or our cookie management tools. Disabling certain cookies may affect site functionality.

  1. Data Retention We retain personal information only as long as necessary for the purposes described: to fulfill orders and services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type; for example:

  • Transaction and service records: typically retained for several years for tax, warranty, and business purposes.

  • Marketing and consent records: retained until you opt out or withdraw consent. We securely delete or anonymize information when it is no longer needed.

  1. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Examples include encryption, access controls, secure servers, and staff training. However, no system is completely secure; we cannot guarantee absolute security